Working Moms Could Stay Home With Amazon’s Addition of 5,000 Part-Time Customer...

Working Moms Could Stay Home With Amazon’s Addition of 5,000 Part-Time Customer Service Positions


Amazon is undoubtedly an e-commerce giant. With so many people forgoing the physical shopping experience in favor of online resources, it’s no wonder that the company keeps growing. Now, they’re providing even more opportunities to be involved with the brand — from the comfort of your own home, no less — with the addition of 5,000 part-time virtual customer service positions.

Over the next year, Amazon will hire a host of individuals looking for flexible, work-from-home jobs. Such positions are becoming more popular, as up to 64 million U.S. employees currently hold a job that’s compatible with at least part-time telework. And for working moms, in particular, these adaptable jobs can have a huge appeal.

Working mothers still face countless obstacles, and many say they feel pressured to choose between their family and their job. But the U.S. Department of Labor reports that 70% of mothers with children under the age of 18 work every day. Still, obtaining a balance between home and work can be a struggle, which is why telecommuting jobs like these are often attractive for parents.

Tom Weiland, Amazon’s vice president for Worldwide Customer Service, said in a statement, “There are lots of people who want or need a flexible job — whether they’re a military spouse, a college student, or a parent — and we’re happy to empower these talented people no matter where they happen to live.”

Of course, the chance to work from home on their own schedule is appealing to employees, but employers are starting to embrace the idea of flexible positions for their own benefit, too. For one thing, perks like these can boost employee loyalty. In fact, 46% of companies that allow telework say doing so has reduced attrition, which is a costly concern for many organizations.

And with the additional benefits that even part-time Amazon employees can receive, it’s clear that they’ve embraced the idea that happy employees are also devoted ones.

For Amazon employees who work more than 20 hours a week in their Virtual Customer Service center, benefits can include life and disability insurance, funding towards medical insurance, dental and vision insurance (with premiums paid in full by the company), and access to Amazon’s Career Choice program, which prepays 95% of the tuition for courses relevant to in-demand fields, even if they aren’t related to the position the employee holds at Amazon.

Even though it may not always be easy to find an employer who understands a working mom’s needs, at least companies like Amazon are bringing the need for more flexible jobs into the mainstream.